Troubleshooting

Most bot issues fall into a handful of categories. Work through the list below before contacting support.

"I sent my email but never got a code"

1. Check spam / promotions. OTP emails can land there.
2. Wait a minute and try again. If the first email is delayed, the second attempt will typically still work — the OTP system accepts the most recent code.
3. Verify the email is correct. The OTP goes to exactly what you typed. Typos silently fail.
4. Attempts are capped. Each OTP allows up to 3 wrong attempts before it is invalidated. If you hit the cap, just send your email again to request a fresh code.

"The bot says my code is invalid or expired"

OTPs expire after a few minutes. Send your email again and use the new code the bot mails you.

"A generation failed"

• Failed generations do not consume credits — you will not be charged for a failure. Check /credits if you want to confirm.
• Retry with a slightly different prompt. Models sometimes refuse individual prompts for safety or coverage reasons.
• For images of real people: Kolbo refuses to identify or reproduce specific real individuals. Describe the visible attributes instead.
• For videos: remove vague wording, add an explicit camera movement (e.g. slow dolly-in, tracking shot), and keep the prompt under ~280 words.

"The bot isn't replying"

1. Send /help — this is the fastest way to confirm the bot is alive and you are still authenticated.
2. If /help works but a specific generation does not, it's a prompt issue, not a transport issue. Retry with a simpler prompt.
3. If /help doesn't reply at all, the Kolbo backend may be having a brief outage. Try again in a minute.
4. On Telegram, make sure you haven't muted or blocked the bot at the app level.

"I want to disconnect the bot"

Send /logout. Your Kolbo account, credits, and subscription are preserved — only the link between this messenger identity and your account is removed. See Credits & Account for details.

"How do I switch to a different Kolbo account?"

1. Send /logout on the bot to unlink the current account.
2. Send hi again to restart the flow.
3. Enter the email of the other Kolbo account and verify the new OTP.

"The voice note I sent was transcribed wrong"

Kolbo uses high-quality realtime transcription, but very noisy audio, heavy accents, or uncommon technical terms can still trip it. Options:

• Re-record in a quieter environment.
• Type out proper nouns (model names, people's names) instead of speaking them.
• Send a short text message as a correction — Kolbo keeps conversation memory, so you can say "no I meant X" and it will adjust.

Still stuck?

Email [email protected] with:

• Which platform (WhatsApp or Telegram)
• The email you linked the bot to
• A short description of the problem, and a rough timestamp

Do not share your OTP code, subscription payment details, or any password in a support email — Kolbo will never ask for them.