Help & Support

Access learning resources, get help from support, and find solutions to common issues.

Overview

Kolbo.AI provides comprehensive help and support through:

• Learning Center: Tutorials, guides, and educational resources
• Troubleshooting: Solutions to common problems
• Help Widget: In-app assistance
• Support Team: Direct support contact

Quick Access

Support Channels

Help Widget

In-app help:

• Click help icon (?)
• Search knowledge base
• Interactive tutorials
• Quick tips
• Contextual help

Documentation

Comprehensive docs:

• This documentation site
• Feature guides
• API documentation
• Video tutorials
• Best practices

Email Support

Direct assistance:

• Email: [email protected]
• Response time: 24-48 hours (Free)
• Priority response: 4-12 hours (Paid)
• Include details for faster help
• Attach screenshots

Community

Connect with users:

• Discord community
• User forums
• Share tips and tricks
• Learn from others
• Network

Social Media

Stay connected:

• Twitter: @kolbo_ai
• Instagram: @kolbo.ai
• LinkedIn: Kolbo.AI
• YouTube: Kolbo.AI Channel
• Updates and tips

Getting Help

Before Contacting Support

Try these first:

1. Search this documentation
2. Check troubleshooting guide
3. Review video tutorials
4. Ask in community
5. Check status page

When Contacting Support

Include:

• Detailed description
• Steps to reproduce
• Screenshots/videos
• Account information
• Browser/device info
• Error messages

Support Response Times

Free Plan:

• Email: 24-48 hours
• Standard priority
• Knowledge base access
• Community support

Paid Plans:

• Email: 4-12 hours
• Higher priority
• All resources
• Feature requests

Enterprise:

• Dedicated support
• Instant response
• Direct contact
• SLA guarantees

Learning Resources

Getting Started

New to Kolbo:

• Welcome tutorial
• Quick start guide
• Video walkthrough
• Basic concepts
• First project

Video Tutorials

Visual learning:

• Feature demonstrations
• Workflow examples
• Tips and tricks
• Best practices
• Case studies

Written Guides

Detailed instructions:

• Step-by-step tutorials
• Feature documentation
• Advanced techniques
• Integration guides
• API documentation

Webinars

Live learning:

• Regular webinars
• Feature deep-dives
• Q&A sessions
• Expert tips
• Industry use cases

Common Topics

Account Issues

• Login problems
• Password reset
• Email verification
• Account security
• Profile settings

Billing Questions

• Subscription plans
• Payment issues
• Credit questions
• Invoices
• Refunds

Technical Issues

• Generation errors
• Upload problems
• Browser compatibility
• Performance issues
• Connection problems

Feature Questions

• How to use tools
• Feature availability
• Best practices
• Limitations
• Upcoming features

Feedback & Suggestions

Provide Feedback

Help us improve:

• Feedback form
• In-app feedback
• Email suggestions
• Community discussions
• Feature requests

Feature Requests

Request new features:

• Submit via feedback form
• Vote on requests
• Track status
• Get updates
• Influence roadmap

Report Bugs

Help us fix issues:

• Bug report form
• Detailed description
• Steps to reproduce
• Expected vs actual
• Screenshots

Status & Updates

System Status

Check service health:

• Status page
• Real-time monitoring
• Incident history
• Scheduled maintenance
• Subscribe to updates

Product Updates

Stay informed:

• Release notes
• New features
• Improvements
• Bug fixes
• Announcements

Roadmap

See what's coming:

• Planned features
• Development status
• Release timeline
• Community input
• Vote on features

Tips for Success

1. Search First: Use documentation search
2. Be Specific: Detailed problem descriptions
3. Include Context: Screenshots and steps
4. Check Status: Service status page
5. Try Solutions: Common troubleshooting
6. Ask Community: User forums
7. Be Patient: Support response times
8. Provide Feedback: Help us improve